Frequently Asked Questions
Got a question? Below are some of the questions you might have.
Product
How long will my bottle of bird's nest last?
Unopened, refrigerated bottle of bird's nest can last for 2 weeks. However, we find it's enjoyed way sooner than this! Opened bottle should be consumed within 3 to 5 days as our bird's nest does not contain any preservatives.
What ingredients do you use in the bird's nest drink?
The ingredients in each bottle depend on the ingredients you choose. All our bird's nest drinks are always all-natural and top notch in quality - no chemicals, preservatives, artificial flavouring or colouring.
Ingredients: Premium bird's nest + rock sugar/no rock sugar + flavor you choose. Nothing more, nothing less.
Are the birds' nests fresh?
Yes, there is a huge difference between pre-packed and the freshly made bird's nest. Our bird's nest drinks are made to order as we aim for zero wastage during production. The bottles are delivered fresh from our kitchen and made with love every day.
When is the best time to drink bird's nest?
Many recommend consuming bird's nest on an empty stomach for optimum results - first thing in the morning or 3 hours after dinner to allow your body to fully absorb its nutrients.
I like to have it every morning, the perfect way to start every morning 😉
Do you collect used bottles?
We do not collect used bottles but please upcycle the bottles with your creativity. The labels on Sarang's bottles are easy to peel/wash off . There are many ways to upcycle our bottles. - as flower vases, candleholders, makeup brush holders etc.
We'd love to see how you upcycle your bottles, tag us on instagram @sarangpremium
Are your products suitable for pregnant woman and children?
Everyone should be able to consume our bird's nest. However, please consult your doctor for medical advices and concerns.
The information in this website is provided for general information purposes only and is not intended as, nor should it be considered a substitute for professional medical advice, diagnosis or treatment.
Shipping
When will my product arrive?
Your order will be dispatched within 1-5 days. We provide free delivery for orders above $80. There is a small delivery charge of $10 for orders below $80.
Last minute gift? Wish to get your order faster? We also offer Specific Date Delivery / Next Day Delivery at just $20.
Next Day Delivery:
- Orders must be placed by 5PM.
Specific Date Delivery:
- Select Specific Date Delivery / Next Day Delivery for Shipping.
- Indicate your preferred shipping date during check-out.
For other requests, please drop us an e-mail and we will try our best to accommodate to your request.
Are shipping cost free?
Shipping is free if you purchase a minimum order of $80. For more details, please refer to above.
What if I am not home to receive my order?
If you are not home at the time of delivery, the courier will try to reach you. We suggest, if possible, to give the courier authority to leave at the door.
Can I return my order?
We hope you will never have need to return your order but should you require it, you may refer to our Refund and Return Policy here.
Can I cancel my order?
All orders are final once an order is placed. If you need to change an order such as adding products, changing shipping info, amending orders etc., contact us and we will try our best to accommodate. However, we are not able to make any guarantees once an order has been placed due to the speed at which we are processing the orders.
I just purchased the monthly subscription. When will I receive my order?
You should have picked your preferred delivery period under the Delivery section. Delivery will be either 1st - 5th or 14th - 18th of every month. Should you need to make any changes to your subscription delivery dates, please contact us.